Return Policy

Returns and Refunds

We want you to be completely satisfied with your purchase of our eco-friendly laundry detergents. If you are not satisfied with your order, we offer a straightforward return and refund process.

Return Period

You may return unopened and unused products within 30 days of the original purchase date. Products must be in their original packaging and in resalable condition.

Eligible Items

The following items are eligible for return:

• Unopened products in original packaging
• Products with manufacturing defects
• Incorrect items received due to our error

Non-Returnable Items

The following items cannot be returned:

• Opened or used products (unless defective)
• Products damaged due to misuse or improper storage
• Items returned after the 30-day return period

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team via email or phone
2. Provide your order number and reason for return
3. Receive return authorization and shipping instructions
4. Package the item securely in its original packaging
5. Ship the item to the provided return address

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases where the return is due to our error (wrong item shipped, defective product, etc.). In such cases, we will provide a prepaid return shipping label.

Contact Us

If you have any questions about our return policy or need assistance with a return, please contact us at:

Email: contact@ghivexonphak.world
Phone: +1 (512) 208-8750
Address: 1661 Royal Crest Dr, Austin, TX 78741, United States